GRAND RAPIDS, Mich. — Trinity Health Grand Rapids is working to eliminate workplace violence with the help of four furry friends.
Two years ago, the hospital introduced guard dogs to reduce workplace violence, boost employee morale and increase patient safety.
Since its introduction, the K-9 has responded to approximately 400 different situations.
Officials say they have successfully defuse more than 75 percent of the incidents in which they have been involved.
According to Dave Kiddle, director of security and emergency preparedness, workplace violence is a serious issue that permeates the entire healthcare industry.
“Our hospital feels like a very welcoming and safe place for patients, visitors and colleagues,” Kiddle said, “but like any community, there are a certain number of people whose behavior is not always appropriate.”
At Trinity Health, we primarily see problems in the emergency department at the entrance to the hospital.
Kiddle said the hospital implemented its K-9 program to help de-escalate situations that range from minor disruptions to full-blown violence.
“Our goal from the beginning of developing the canine program has been to have our dogs perform de-escalation and explosive detection missions,” Kiddle said.
At least one K-9 dog will be paired with a handler who also serves as a security officer for Trinity Health and will be on-site 24/7.
Each dog is trained in obedience, aggression control and explosive detection, including firearms.
Kiddle said the dogs train six hours a week, adding, “like anything, practice makes perfect.”
Healthcare workers treat 60,000 patients a year in the emergency department.
Given the number of people who need safe and effective care, Kiddle believes it's necessary to have a plan in place.
“The mission of security is to ensure the safety of patients and the staff who care for them,” Kiddle said. “We don't want any situation to get out of control, so de-escalation is essential.”
Kiddle said being in the hospital is often not a pleasant experience.
He hopes petting the dog will help.
“These dogs really bring smiles to so many faces and we've had nothing but positive feedback from local residents,” Kiddle said.
While the program has been a success for Trinity Health, the hospital is not the first in Michigan to implement such a program.
Kiddle hopes this won't be the last.
