15,000 eye doctors spend $700 million a year on telephone attendants who earn $20 an hour.
After handling more than 300,000 patient calls, RingIQ.ai found that operators missed 20% of patient calls and failed to schedule 30% of appointment requests.
HOUSTON, Aug. 8, 2024–(BUSINESS WIRE)–RingIQ.ai has launched a new AI service to help answer patient calls. RingIQ.ai's artificial intelligence learns each individual clinic's appointment policies, exam types, doctor schedules, fees, insurance, location/driving directions, holidays, and more. RingIQ.ai then answers calls with conversational fluency and intelligence, 24/7.
Telephone answering is usually an entry-level job and involves multitasking: greeting patients, filling out medical forms, navigating the office, processing credit cards, etc. Operators learn and then quit. RingIQ.ai call assistants never quit, they continuously learn and work 24/7.
Founder Steve Pauley became interested in optometry after calling four times to schedule an eye exam. “Getting an appointment shouldn't be this hard,” Pauley said. So he and the RingIQ.ai team developed an AI voice assistant to help healthcare providers answer patients' calls fluently and intelligently, 24/7.
Answer patient calls with the power of AI
RingIQ AI technology means no missed calls, busy lines, long hold times, or agents unable to answer patient questions. Artificial intelligence transforms the way clinics engage with patients. Calls are answered with clear, fluent, and intelligent communications that enhance the patient experience. RingIQ.ai can also assist patients in Spanish and other languages.
Adaptive Learning
RingIQ agents recognize 911, emergency, appointment, and service calls and take appropriate action to help patients quickly and appropriately. RingIQ.ai call assistants understand business hours and can answer up to 20 simultaneous calls.
About RingIQ.ai
RingIQ.ai has managed over 300,000 patient calls and $24 million worth of eye exam appointments. The Houston-based company helps optometrists book more appointments and improve customer service while reducing payroll. The AI call assistant is built with ChatGPT 4o and Groq's lightning-fast language processing. The RingIQ.ai program runs from Google Cloud Platform and can connect to any office phone system in the United States. RingIQ.ai writes back to electronic medical records and works with all VoIP phone systems, including Weave.
To learn more about RingIQ and its AI-powered solutions, visit www.RingIQ.ai.
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