The owner of a Delhi-based mobile accessories brand has faced backlash after he shared his experience of making deliveries to customers and how he felt when the customers thought he was a regular delivery boy. Akash Bansal on Monday narrated his experience of cash on delivery in the national capital using X.
Akash Bansal's excitement quickly turned to disappointment while delivering an order in Delhi. (Instagram/@akashbnsal)
In the post, Bansal said that his company recently received a cash-on-delivery order for Rs 3,200. When he realised that the delivery address was close to his office, just a 10-minute drive away, Bansal decided to deliver the order himself.
When he delivered his order, the woman who received the package handed him 3,500 rupees in cash and told him to keep the change.
“The excitement level went from 100 to zero in an instant,” Bansal said.
He gave the woman Rs 500, adding that they both ended up happy.
“She literally said, 'Why are you guys so fast?' I've always wanted this to happen so I'm glad it happened today,” he said.
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The owner of a Delhi-based mobile accessories brand faced backlash after he shared his experience of making a delivery to a customer and how he felt when the customer thought he was a regular delivery boy. Akash Bansal appeared on X on Monday and narrated his cash on delivery experience, which he described as “disappointing”.
In the post, Bansal said that his company recently received a cash-on-delivery order for Rs 3,200. When he realised that the delivery address was close to his office, just a 10-minute drive away, Bansal decided to deliver the order himself.
When he delivered his order, the woman who received the package handed him 3,500 rupees in cash and told him to keep the change.
“The excitement level went from 100 to zero in an instant,” Bansal said.
He gave the woman Rs 500, adding that they both ended up happy.
“She literally said, 'Why are you guys so fast?' I've always wanted this to happen so I'm glad it happened today,” he said.
The post quickly went viral on X, but some users were not amused by the entrepreneur's description of how he felt when the woman first asked him not to take the change, thinking he was a delivery person.
Some X users who read the post felt that his response was classist, that the founder was embarrassed that customers assumed he was a delivery man, and that he didn't believe in the concept of dignity of labor.
“That's a shame. I suggest you buy yourself a t-shirt that says, 'I'm the founder of this company. Make me special.' Maybe next time you'll get it,” X user Priyanka Lahiri sarcastically commented.
Another user, Inderpal Singh, commented: “Not sure why the excitement has died down. For the actual delivery guys, this is a good tip considering the number of orders they deliver every day.”
When Deepinder Goyal became a Zomato delivery boy
Successful entrepreneurs like Zomato CEO Deepinder Goyal have kept their fingers crossed by stepping in as a delivery boy on peak days when orders are flooding into the app. Goyal worked as a delivery boy on New Year's Eve last year and delivered as many as four orders for Zomato customers.
“I'm heading out by myself now to deliver some orders. I should be back in about an hour,” he wrote on the evening of December 31st.
“Back at Zomato offices on my first delivery. LOL!” his next post read.
Goyal had also become a Zomato delivery boy on Friendship Day last year.
