Sky said 2,000 jobs at the call center were at risk as part of plans to move more from its online customer service.
The media and telecommunications company plans to close three of its 10 customer service centers in the United Kingdom, he said on Thursday, citing the evolution of consumer preferences and the drop in call volumes.
The planned cuts – which would see its stock centers of Stockport, Sheffield and Leeds Central – represent 7% of its total workforce and are subject to a consultation.
A Sky spokesperson said he was making a several million pound investment in his Livingston site, near Edinburgh, as part of a transformation “to offer faster, simpler and digital customer service.”
In addition to closing three sites, operations on its Dunfermline and Newcastle sites would also be affected by the plans.
Sky News reports that the company, which belongs to Comcast, receives around 25 million calls per year of customers across Europe each year – although it expects that it decreases by a third party in the coming years.
Sky says that many customers now want different ways to contact them – including via online cat and emails – and to be able to contact them 24 hours a day.
In addition to upgrading its Livingston site, the company said that it would invest in “advanced digital technology to make our service transparent, reliable and available 24/7”.
The Sky spokesperson said: “It is a question of building a sky ready for the future which continues to put our customers and their needs first.”
In January 2024, Sky said that he planned to reduce 1,000 jobs in the United Kingdom when he was heading for more internet services.
