Uber has been questioned by the US Federal Trade Commission (FTC) over its subscription plan, the company said in a statement.
This follows a Bloomberg report that the US consumer watchdog was investigating the ride-hailing giant over the service's sign-up and cancellation procedures.
Uber One, which has more than 25 million subscribers worldwide, offers its paying members discounts on rides and deliveries.
The FTC did not immediately respond to a request for comment from BBC News.
“We will continue to answer any questions the FTC may have regarding our cancellation policies,” an Uber spokesperson said.
“Uber One's cancellation process follows both the letter and spirit of the law: Uber One members can easily cancel their membership in the app – in fact, the majority of these cancellations take 20 seconds or less.”
According to Bloomberg, the FTC has contacted Uber with a proposal to end the investigation. Uber has since responded with a counteroffer, the report said.
Other tech companies, including Adobe and Apple, have faced lawsuits from the FTC over cancellation policies that the regulator deemed convoluted or overly complicated.
These claims have been disputed by the companies.
Last month, the FTC finalized a “click to cancel” rule, which aims to make it easier to cancel subscriptions.
The new rule, which has been challenged by different business groups, would require companies to make subscription sign-ups and cancellations equally simple.
A law introduced in the UK in May also tackles so-called subscription traps.
The Digital Markets, Competition and Consumers Act 2024 requires businesses to provide clear information to consumers before entering into a subscription contract.
This requires sellers to remind customers that a free or low-cost trial is coming to an end.
It also requires companies to ensure that customers can easily end a contract.
